hibajje Privacy Policy

1. Introduction

This Privacy Policy explains how hibajje ("we", "us", "our") collects, uses, stores, and protects the personal data of users ("you", "your") who access or use the hibajje platform at hibajje.club, including the hibajje mobile app and all associated services.

hibajje takes your privacy seriously. We only collect data that is genuinely necessary to provide you with a safe, fair, and enjoyable gaming experience. We do not collect data for the sake of it, and we do not monetise your personal information by selling it to advertisers or data brokers.

By registering an account on hibajje or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy.

2. Data We Collect

hibajje collects the following categories of personal data:

2.1 Identity Data

• Full legal name
• Date of birth
• National ID number or passport number (collected during KYC verification)
• Profile username chosen at registration

2.2 Contact Data

• Email address
• Mobile phone number

2.3 Financial Data

• bKash, Nagad, or Rocket account number linked to your hibajje account
• Transaction history (deposits, withdrawals, bonus credits)
• Account balance information

2.4 Technical Data

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session timestamps and duration
• Pages visited and features used within the platform

2.5 Gaming Data

• Game history, bet amounts, and outcomes
• Bonus usage and wagering progress
• Responsible gaming tool settings (deposit limits, session reminders)

2.6 Communications Data

• Records of support conversations via live chat or email
• Feedback and survey responses submitted voluntarily

3. How We Collect Your Data

hibajje collects your personal data through the following means:

4. How We Use Your Data

hibajje uses your personal data for the following purposes:

4.1 Account Management

To create and maintain your hibajje account, verify your identity, process your deposits and withdrawals, and communicate important account-related information to you. Without this data, we simply cannot operate your account.

4.2 Platform Security and Fraud Prevention

To detect and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct. hibajje uses automated systems and manual review processes to monitor for suspicious activity. This is both a legal obligation and a core commitment to protecting all players on the platform.

4.3 Regulatory Compliance

To meet our obligations under applicable anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and responsible gaming obligations. Certain data must be retained for defined periods to satisfy these legal requirements.

4.4 Service Improvement

To analyse how players use hibajje, identify technical issues, improve game performance, and develop new features. This analysis is conducted on aggregated or anonymised data wherever possible.

4.5 Customer Support

To respond to your support queries, resolve disputes, and process complaints. Support records are retained to ensure consistency and quality in our responses.

4.6 Responsible Gaming

To monitor gaming behaviour for signs of problem gambling and to apply responsible gaming tools where appropriate. This includes reviewing deposit patterns, session lengths, and self-exclusion requests.

4.7 Marketing Communications

With your explicit consent, hibajje may send you promotional emails or in-platform notifications about new games, bonuses, and special offers. You can withdraw your consent and unsubscribe from marketing communications at any time through your account settings or by contacting support.

5. Legal Basis for Processing

hibajje processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide you with the hibajje service you have signed up for, including account management and payment processing.
• Legal obligation: Processing required to comply with AML regulations, KYC requirements, and other applicable laws.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, where you have given explicit consent. You may withdraw consent at any time.

6. Data Sharing

hibajje does not sell your personal data. We share your data only in the following limited circumstances:

6.1 Payment Processors

hibajje shares necessary financial data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by strict data processing agreements with hibajje.

6.2 Identity Verification Providers

During KYC verification, hibajje may use third-party identity verification services to validate the documents you submit. These providers process your data solely for verification purposes and are contractually prohibited from using it for any other purpose.

6.3 Legal and Regulatory Authorities

hibajje may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required by law, or where disclosure is necessary to protect the rights, property, or safety of hibajje, its players, or the public.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of hibajje's business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms that will apply.

7. Cookies and Tracking Technologies

hibajje uses cookies and similar technologies to operate the platform, remember your preferences, and analyse usage patterns. The following types of cookies are used:

You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use hibajje's core features, but may affect some personalisation functions.

8. Data Retention

hibajje retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply:

• Active account data: Retained for the duration of your account and for 5 years after account closure, to meet AML and regulatory requirements.
• Transaction records: Retained for 7 years from the date of the transaction, in line with financial record-keeping obligations.
• KYC documents: Retained for 5 years after account closure or the end of the business relationship.
• Support communications: Retained for 3 years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw consent, plus 1 year for compliance purposes.
• Analytics data: Anonymised after 13 months and retained in aggregate form indefinitely.

When data reaches the end of its retention period, hibajje securely deletes or anonymises it so that it can no longer be linked to you as an individual.

9. Security Measures

hibajje implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration:

• TLS 1.3 encryption for all data in transit between your device and hibajje's servers
• AES-256 encryption for sensitive data stored in hibajje's databases
• Multi-factor authentication options for player accounts
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular security audits and penetration testing of the hibajje platform
• Automated monitoring systems that detect and alert on suspicious access patterns
• Secure data centres with physical access controls and 24/7 monitoring

While hibajje takes every reasonable precaution to protect your data, no system is completely immune to security risks. We encourage you to use a strong, unique password for your hibajje account and to enable two-factor authentication where available.

10. Your Privacy Rights

As a hibajje player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected].

11. Children's Privacy

hibajje is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the hibajje platform in any way.

If hibajje becomes aware that personal data has been collected from a person under 18, that account will be closed immediately, all data will be deleted, and any deposits made will be handled in accordance with applicable regulations. If you believe a minor has registered on hibajje, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

hibajje may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, hibajje will notify registered players via email or in-platform notification at least 7 days before the changes take effect. Your continued use of hibajje after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or hibajje's handling of your personal data, please get in touch with our team: